Customer service is really easy – just contact us here if you need any help. We’ll get back to you within 24 hours, guaranteed.
BOLT Creative takes the following payment methods:
Your charges will show up on your credit card statement as Serenity Bolt
Cancellations and Refunds
Custom Website Design Services – All Custom Work
Maintenance Service – Hosting Not Included
Maintenance Service – Hosting Included
Downloadable Information Products
We cannot guarantee 100% server uptime for hosting, or that our products are 100% free of defects and will survive third-party upgrades to platforms such as WordPress, or if any additional plug-ins are used. What we can guarantee is first-rate customer service and the promise to make sure your website runs properly at the time it is launched, on the existing software, on Windows and Mac platforms, and on current major web browsers (“current” = versions less than 3 years old). You can protect yourself from software upgrade issues by subscribing to our Maintenance Service – otherwise, upgrade requests are charged at an hourly rate. BOLT Creative is not responsible for any loss of income, demonstrable or perceived, due to website downtime.
BOLT Creative reserves the right to terminate an un-launched project at any time for any reason at our discretion with a refund of client’s retainer.
Right of Refusal
BOLT Creative reserves the right not to accept a project or a support client for any reason at any time.